Oversized garbage(大件垃圾)

You can apply in advance to have items fitting this description collected.
Please note that there is a charge for this service, and that the City of Yokohama cannot collect some types of garbage. "How to dispose of garbage that the City of Yokohama cannot collect"

To arrange to have oversized garbage collected, please call the Oversized Garbage Reception Center or apply online. You must apply in advance if you wish to have oversized garbage collected. It takes around 2 weeks from the day your application is received for items to be collected. When you apply, you will be given details of the date on which to leave out your item, place and handling fee.

You need to pay a handling fee to have oversized garbage collected. Please purchase an oversized garbage collection sticker and pay the handling fee. Please write your name on the oversized garbage collection sticker.

Please stick the oversized garbage collection sticker on the item and leave it in the designated location on the day of collection by 8 a.m.

1. Before applying, please check what the item you wish to dispose of as oversized garbage is made of and its size.
2. You will be informed of the collection day, handling fee, the place where you need to leave it, etc.

◯ Apply online(外部網站)(365 days a year)
*Please call the Oversized Garbage Reception Center and apply over the phone in the event that the item you wish to dispose of is not on the list.

◯ Applications and inquiries by telephone 8:30 a.m. - 5 p.m., Monday - Saturday (including national holidays)
From regular phones: 0570-200-530 (Navi Dial)
For those using discount call services such as fixed rate or free call packages through cell phones, IP phones, etc.: 045-330-3953

- Many people dial the wrong number. Please double check the number before dialing.
- The Oversized Garbage Reception Center's telephone numbers are busiest on Mondays, Tuesdays and the day after a national holiday.
- You will be put hold when the line is busy and nobody is available to take your call, and will be connected in order of waiting.
- Calls are recorded to help improve the quality of services.
- Please apply by fax if you have any hearing or speech impairments. When applying by fax, please state your address, name, fax number, types of items you wish to dispose of, what they are made of, size, quantity, etc.
◯ Applications by fax (only for those with hearing or speech impairments)
Fax: 045-550-3599

'- It takes around 2 weeks from the day your application is received for items to be collected.
- If you do not wish to write your name on the oversized garbage collection sticker, you can write a code or initials instead. Please ask at the time of application.
- Please note that items disposed of as oversized garbage may be reused if they are still in good condition. If you wish for your items to be destroyed, please state this at the time of application.
- If you are infected with norovirus or rotavirus, please ensure to properly sanitize oversized garbage containing traces of vomit etc. so as to prevent the spread of infection. Oversized garbage that has not been properly sanitized will not be collected.
- For home appliances containing PCB (microwaves manufactured before 1972, etc.), please apply after having first contacted the manufacturer and requested to have the item decontaminated.
- In the case of online applications, connections through SSL3.0 have been suspended due to vulnerabilities in SSL3.0. Because of this, you may not be able to access the site depending on your software environment. If you are unable to access the site, in your user settings, switch to a method of encryption which uses TLS, and try once more.

Things to be aware of when calling using Navi Dial (numbers beginning with 0570)

'- When calling using Navi Dial (numbers beginning with 0570), you may not be able to get through using some IP phones (numbers beginning with 050), etc. If you cannot get through using Navi Dial, please call 045-330-3953 or apply online.
- Navi Dial calls are charged at the same amount as when calling from a regular fixed line. (Calls are at the caller's expense.)
Please note that if you dial Navi Dial from a cell phone or IP phone, your call will not be eligible for the phone's provider's discount call services, such as free calls, and you will be charged for the call.
- You will hear an automated guidance message when you call through Navi Dial, but you will not be charged until you get through to an operator.

1. Please pay the handling fee that was confirmed at the time of application through a designated financial institution within Yokohama City, post office or convenience store.
2. Receive your receipt and sticker. Make sure to retain your receipt until after your items have been collected.
- There is no expiration date on collection stickers, so you can use any leftover stickers next time. Please get in touch in the event you do not think you will use your leftover stickers in the future. Please note that collection stickers cannot be reissued in the event of damage or loss.
- Stickers are invalid unless stamped with the date of receipt. Please make sure your sticker has been stamped when you receive it.
- Collection stickers are available at the following convenience store chains: Three F, Seikatsu Saika, 7-Eleven, Daily Yamazaki, FamilyMart, Poplar, MINISTOP, and Lawson.

Please stick the oversized garbage collection sticker in an easily visible location on the item, and leave it in the location specified at the time of application on the day of collection by 8 a.m. Oversized garbage is collected on rainy days, too.

- Oversized garbage is collected and disposed of in the following categories: burnables, recyclables and non-burnables. Therefore, even with single applications, your items may be collected at different times depending on the material it is made of.
- There have been instances of collection trucks catching fire. Please make sure to remove kerosene and batteries from stoves, gas ranges, etc.

You can bring oversized garbage directly in person to 4 facilities within Yokohama City.
Before bringing oversized garbage directly in person, please call the Oversized Garbage Reception Center or apply online.
Your oversized garbage will not be accepted unless you apply in advance.
When applying, please state the date and time you will be bringing your items. You will then be told where to take your items and how much the handling fee will cost (same amount as when the City collects it).
Facilities where you can bring oversized garbage directly in person do not sell collection stickers. Please pay the handling fee in advance at a financial institution, post office or convenience stores, and stick it to the item.

There is a system in place whereby the director of the Oversized Garbage Reception Center grants an exemption from the handling fee to certain individuals, including households receiving welfare benefits; households with members who are certified war-displaced Japanese left behind in China; households containing members with certified physical disabilities (Level 1 or Level 2), mental disabilities (Level 1), intellectual disabilities (A1 or A2), or multiple disabilities (Level 3 physical disabilities and B1 intellectual disabilities); single parent households that have been issued with a Welfare Medical Card; households with elderly members (65 years or older) who have been certified as requiring care (Level 4 or 5) under the Long-Term Care Insurance System; and elderly persons aged 70 years or more living alone who are deemed to have difficulty in bring in oversized garbage by themselves. For more details, please contact the Oversized Garbage Reception Center.

- When applying to have oversized garbage collected, please state that you are eligible for an exemption from handling fees.
- Please note that it may take more time than usual from receipt of application to collection due to extra procedures.
- This exemption from handling fees is valid for up to 4 items per fiscal year (April 1 - March 31 the following year) per household, which applies to all eligible persons.

There is a system in place to assist elderly persons, disabled persons, persons certified as requiring long-term care, etc. who live alone and who are unable to take out oversized garbage by themselves. Under this system, people who fit this description can have their items collected from within their homes.
To apply for this service, please contact your ward's Resources and Waste Recycling Bureau collection office.

Resources and Waste Recycling Bureau collection offices (Inquiries in Japanese only)

Frequently asked questions(常見問題)concerning oversized garbage(Japanese only)(外部網站)

Tel: 0570-200-530 or 045-330-3953
Fax: 045-550-3599
Email: info@sodai.city.yokohama.lg.jp (for inquiries only)

*The email address for the Oversized Garbage Reception Center is for inquiries only. You cannot apply for oversized garbage collection through this email address. Please apply over the phone or online. (The webpage for online applications is here.(外部網站))

*If you have sent an inquiry but have not received a reply within 3 working days, please re-submit your inquiry or contact the Oversized Garbage Reception Center.