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Travel Pass Counters
Last updated date：2022/4/28
The only credit card accepted is the Yokohama Transport Hama-Eco Card.
Passes can be purchased using the Hama-Eco Card from ticket machines and offices at all stations, bus depots, and the following travel pass counters:
| Where to buy | Days open | Hours open | Passes available | Refunds | ||
|---|---|---|---|---|---|---|
| Subway (※1) | Bus | Combined bus/subway | ||||
| Center-Minami StationCustomer Service Center | Mon.-Fri. Weekend/public holiday | 12:00-20:00 10:00-18:00 | ✓ | ✓ | ✓ | Both |
| Shin-Yokohama StationCustomer Service Center | Mon.-Fri. Weekend/public holiday | 12:00-20:00 10:00-18:00 | ✓ | ✓ | ✓ | Both |
| Yokohama StationCustomer Service Center | Mon.-Fri. Weekend/public holiday | 12:00-20:00 10:00-18:00 | ✓ | ✓ | ✓ | Both |
| Kamiooka StationCustomer Service Center | Mon.-Fri. Weekend/public holiday | 12:00-20:00 10:00-18:00 | ✓ | ✓ | ✓ | Both |
| Bus Pass Counters | ||||||
| Yokohama Station East Exit (Sogo B1) | Mon.-Sat. Sun./public holiday | 09:00-19:00 09:00-18:00 | × | ✓ | × | Bus |
| In front of JR Nakayama Station | Mon.-Sat. Sun./public holiday | 10:00-19:00 Close | × | ✓ | × | Bus |
| In front of JR Tsurumi Station East Exit | Mon.-Sat. Sun./public holiday | 10:00-19:00 Close | × | ✓ | × | Bus |
Closed for New Year (Dec. 31-Jan. 3)
(※1)Subway passes available include multi-rail passes for interconnections with other rail service operators.
In the refund column, "both" and "bus" respectively indicate that both bus and subway pass refunds are provided, and only bus pass refunds are provided.
| Location | Days open | Times available | Passes available |
|---|---|---|---|
| All subway station offices | Every day of the year | 07:00-22:00 | Subway, bus, combined bus/subway, and multi-rail subway PASMO and magnetic passes (Senior pass and Multi-bus passes are not available at these locations) |
| All PASMO-compatible subway ticket machines | Every day of the year | From first service to 23:00 | Subway, bus, combined bus/subway, and multi-rail PASMO (magnetic, paper passes and Senior pass are not available at these locations) |
Refunds can be obtained at station offices. To obtain a refund, please bring your driver's license or health insurance card to identify you as the pass holder.
If obtaining a refund for someone else, please bring a letter from that person authorizing you to act on his/her behalf, along with your own driver's license or health insurance card. (Paper bus passes and Senior pass refunds cannot be made at subway station offices. Please use another travel pass counter.)
| Location | Days open | Times available | Passes available | Refunds | Phone/fax | ||
|---|---|---|---|---|---|---|---|
| Subway | Bus | Combined bus/subway | |||||
City bus depots | Mon.-Fri. (except public holidays) | 10:00-19:00 | × | ✓ | × | Bus | Hodogaya |
Closed for New Year (Dec. 29-Jan. 3)
In the refund column, "bus" indicates that only bus pass refunds can be obtained.
※From April 1st, 2022, Hodogaya, Takigasira, Isogo bus depots aren't sell paper passes. (In addition, you can't buy multi-bus pass.)
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